ClearDue is built on a foundation of trust — we maintain rigorous compliance standards and protect your data across every product and service we provide.
This page provides general information about ClearDue Credit Solutions' approach to privacy, confidentiality, and compliance-conscious collections. It is not legal advice and should not be treated as a complete legal privacy policy. Formal policies and notices should be reviewed with appropriate legal counsel.
We believe recovery should be firm, fair, and professional.
ClearDue's collections approach is designed to support responsible account recovery. We engage customers respectfully, communicate clearly, and focus on resolution. Our team conducts collection activity in a manner aligned with applicable laws, client requirements, confidentiality obligations, and ethical collection practices. We do not believe in harassment, intimidation, misleading communication, or unnecessary reputational harm.
Every account involves a person.
Customers may fall behind for many reasons. While outstanding obligations must be addressed, they should be addressed professionally. Our communication standards are built around:
Client and customer information must be handled carefully.
ClearDue takes the confidentiality of client and customer information seriously. We use controlled processes for receiving, accessing, managing, and reporting on account information. Access to sensitive information is limited to authorized personnel with a legitimate business need. Our data handling practices are designed to support:
Modern systems support better control.
ClearDue's operations are supported by modern collections technology to assist with workflow control, account activity tracking, reporting, audit trails, placement management, and compliance-related processes. Technology may assist with:
We protect the trust clients place in us.
Clients may provide sensitive information relating to customers, balances, account history, payment arrangements, disputes, and internal portfolio decisions. ClearDue treats client information as confidential and uses it only for authorized recovery and account management purposes, subject to client instructions and applicable requirements. We do not treat account placements casually — each placement represents trust.
Compliance starts with people.
ClearDue's team is expected to operate in alignment with the organisation's standards and conduct guidelines. Staff are onboarded with an understanding of professional conduct requirements, client confidentiality expectations, and customer interaction standards. Ongoing guidance is provided through internal supervision, review, and process frameworks. Staff conduct issues are managed internally with appropriate corrective action.
Understanding the landscape we operate in.
ClearDue operates in Trinidad & Tobago and designs its processes with awareness of applicable legislation, regulatory guidance, and emerging best practices in consumer and commercial collections. This includes consideration of relevant provisions relating to harassment, misleading communication, and data handling. Clients may have additional compliance requirements relevant to their sector, and ClearDue is prepared to discuss how its approach aligns with those requirements.
Disputes should be taken seriously.
When a customer or client raises a dispute, account concern, or complaint, ClearDue applies the following approach:
Appropriate, accurate, documented.
ClearDue communicates with customers through appropriate channels. Our communications are intended to be:
Compliance is a continuous practice.
ClearDue is a growing company. We are committed to improving our processes, our controls, and our standards over time. Client feedback, regulatory developments, and industry best practices all inform how we evolve. We take our obligations seriously and hold ourselves accountable to improving the quality and consistency of our compliance posture as we scale. If you have feedback or concerns about how we handled your account or inquiry, we encourage you to reach out directly.
If you have questions about your account or our approach, contact us directly. We are happy to address them professionally.
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